topic Re: App and website account functions not available 2 weeks in EE app and website

App and website account functions not available 2 weeks

galaxynutty — Sun, 01 Sep 2024 01:48:25 GMT

It is taking me 2/3 goes to log into the app then it won’t let me see any account details, bills, gift data or buy add ons.I’m out of data now and can’t gift through my other phone as I always do. I can’t pay my flexi plan as I pay by card through the app. The website is showing same issue. This has now been two weeks and I’m sick of complaining through web form. Guidance from customer services is also unhelpful as they can’t have a clue what the issue is. When is this going to be resolved!

Re: App and website account functions not available 2 weeks

galaxynutty — Sun, 01 Sep 2024 01:41:00 GMT

I’m having similar issue it takes 2/3 goes to log into the app then it won’t let me see any account details. I’m it of data and can’t gift through my other phone as I always do. I can’t pay my flexi plan as I pay by card through the app. The website is showing same issue. This has now been two weeks and I’m sick of complaining through web form. Guidance from customer services is also unhelpful as they can’t have a clue what the issue is.

Re: App and website account functions not available 2 weeks

XRaySpeX — Sun, 01 Sep 2024 02:11:30 GMT

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: App and website account functions not available 2 weeks

GOODTOM71 — Sun, 01 Sep 2024 07:25:47 GMT

I DO HAVE THEN NUMBER

Re: App and website account functions not available 2 weeks

Schockwave — Sun, 01 Sep 2024 10:18:07 GMT

Hello @GOODTOM71 ,

Welcome to the community,

Can you please explain your problem and not write in all capitals, as that is regarded as shouting, please?