topic Re: EE app not showing bills in EE app and website

EE app not showing bills

Nothingright — Fri, 30 Aug 2024 14:37:30 GMT

After many many tries to switch from BT to EE in the course of which 4 orders had to be placed by them due to errors (on the part of their really badly trained sales team) I now find that although I can log in to the website and the App I cannot see any details of bills, my contract etc. I phoned for help and was told my email is forever linked to a mobile number that I didn’t want and that EE sent by mistake (it was cancelled by them) but that the problem had been fixed by the tech team. However that’s not the case. I can’t face talking to them again and just wonder if this has happened to anyone else?

Re: EE app not showing bills

Wraith1273 — Fri, 30 Aug 2024 14:43:53 GMT

Hi, Yes it happened to me when I switched over from BT. Took a couple of weeks I think for the bills and contract to appear, either online or in the app.

Re: EE app not showing bills

Wraith1273 — Fri, 30 Aug 2024 14:46:44 GMT

And....They appear as the first items, on the first screen, after whatever advert they have posted at the top

Re: EE app not showing bills

Katie_B — Fri, 30 Aug 2024 17:01:49 GMT

Hi @Nothingright.

Thanks for coming here.

I am sorry to hear you are unable to log in to your account and view your bills.

Please could you try deleting the EE app and reinstalling?

Katie

Re: EE app not showing bills

Nothingright — Fri, 30 Aug 2024 19:02:44 GMT

Thank you but I’ve tried that several times.

Re: EE app not showing bills

RichardPWay — Mon, 02 Dec 2024 15:44:22 GMT

I've been with EE Since July this year. I've been back to the EE Shop two times. So Three Times, they have said tehy have registred my TV Account with EE and the App. I still do not have EE TV on my EE App

Re: EE app not showing bills

Christopher_G — Mon, 02 Dec 2024 18:47:20 GMT

Hi @RichardPWay

I'm sorry to hear that. If you speak with our Customer Care team, they'll be able to check everything from our side to make sure it's set up fully for you.

Chris