topic Re: Website is shocking in EE app and website

Website is shocking

Colstalex — Thu, 29 Aug 2024 15:59:29 GMT

Once again the EE site is shocking. I try to login and get the page below which is hopeless. I have tried clearing history, using different browsers, used a Mac and Windows, iPad, and iPhone and nothing works. It has been like this for a few days. EE must have the most unreliable web site of all the major networks.

Re: Website is shocking

Leanne_T — Fri, 30 Aug 2024 09:41:31 GMT

Hi @Colstalex

I am sorry to hear you are experiencing further problems with your EE account.

Are you able to log into the EE app and view your details?

Have you made any account changes since you last logged in and could view the information?

Leanne 🙂

Re: Website is shocking

Colstalex — Fri, 30 Aug 2024 09:43:37 GMT

The app is fine as long as you don't want to buy another sim etc., it takes you to the store where you have to login and where it all falls apart again.

Re: Website is shocking

Leanne_T — Fri, 30 Aug 2024 11:59:38 GMT

Thanks for coming back to me @Colstalex

To discuss your options, please call us on 150 and the team will get this looked into for you.

Leanne.