topic Wrong DOB on EE app in EE app and website

Wrong DOB on EE app

Ma133a — Tue, 27 Aug 2024 13:55:30 GMT

My date of birth is incorrect on my account on the EE app, somehow it ended up being my fathers date of birth. Do I have to go into an EE shop to get it changed?

However I don't have any valid ID like a drivers license or passport at present.

Re: Wrong DOB on EE app

Schockwave — Tue, 27 Aug 2024 14:01:18 GMT

Hello @Ma133a ,

Welcome to the community,

You would have to ring customer service to get this changed, I would suggest ringing them and then pressing 2 and the relevant number to get this changed , as you have no photo ID, so cannot go to a store without it.

Re: Wrong DOB on EE app

Ma133a — Tue, 27 Aug 2024 14:03:42 GMT

I tried that and was told it was changed, however when I open the EE app it still comes up with the wrong date of birth.

Re: Wrong DOB on EE app

Ma133a — Tue, 27 Aug 2024 15:36:04 GMT

So I was told to send a covering letter with a copy of my birth certificate to EE customer services postal address

Re: Wrong DOB on EE app

XRaySpeX — Tue, 27 Aug 2024 17:33:05 GMT

You sure it's not really your Dad's a/c? If you've just turned 18 it's likely to be. Who pays the bills?

Re: Wrong DOB on EE app

Ma133a — Tue, 27 Aug 2024 18:17:57 GMT

It is my Dad's however I pay the bill, I am over 18 anyway, I don't even know how they got his birthday rather than mine.

Re: Wrong DOB on EE app

XRaySpeX — Tue, 27 Aug 2024 18:24:49 GMT

He is the Account Holder. It is correct that the EE a/c holds his personal details, incl DoB, not yours. His credit check was done against his details, not yours.

He can have anybody he chooses to pay the bills on his behalf, but their personal details, other than the bank or card a/c are irrelevant.

Re: Wrong DOB on EE app

Ma133a — Tue, 27 Aug 2024 18:26:32 GMT

He isn't the account holder with EE mobile I am, he had an old broadband account with BT that's the only possible link

Re: Wrong DOB on EE app

XRaySpeX — Tue, 27 Aug 2024 18:30:55 GMT

Dunno what to say! You earlier agreed it was your Dad's a/c.

Re: Wrong DOB on EE app

Ma133a — Tue, 27 Aug 2024 18:33:36 GMT

Sorry misunderstanding, meant it was my Dad's DOB not his account.

Re: Wrong DOB on EE app

XRaySpeX — Tue, 27 Aug 2024 18:36:47 GMT

Do you receive the texts & email saying the bill is ready?

Re: Wrong DOB on EE app

Ma133a — Tue, 27 Aug 2024 18:42:36 GMT

Yes

Re: Wrong DOB on EE app

XRaySpeX — Tue, 27 Aug 2024 18:51:40 GMT

All you can do is send a copy of your Birth Certificate & explain a mistake has been made with your DoB to:

Customer Administration
6 Camberwell Way
Doxford Technology Park
Doxford
Sunderland
SR3 3XN

Or take your documents to your nearest EE shop to make the changes there.

Re: Wrong DOB on EE app

Mustafa777 — Thu, 09 Jan 2025 05:13:50 GMT

Thank you very much

Re: Wrong DOB on EE app

Ma133a — Sat, 15 Feb 2025 14:28:33 GMT

The DOB on the app finally has been changed to my actual one.

Re: Wrong DOB on EE app

Michael_D — Sat, 15 Feb 2025 15:34:20 GMT

Thanks for the update @Ma133a. I'm glad to hear it has been resolved for you now.

Take care and enjoy the rest of the weekend.

Michael

Re: Wrong DOB on EE app

Michi7 — Thu, 06 Mar 2025 04:06:15 GMT

Hi, did you end up sending a letter to customer services and did they send you any confirmation about any changes? Currently going through the same problem

Re: Wrong DOB on EE app

Mustafa777 — Thu, 06 Mar 2025 05:49:02 GMT

Yes all done update in full

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