topic Re: Useless customer service. in EE app and website

Useless customer service.

frankthesurf — Mon, 26 Aug 2024 02:21:29 GMT

In Canada

app not working, under maintenance

customer service closed

kids with no data so I can’t keep a location for them and I can’t transfer/gift data
absolutely terrible.
anyone help?

Re: Useless customer service.

Chris_B — Mon, 26 Aug 2024 07:41:57 GMT

@frankthesurf As EE is a UK company obviously customer services work to UK times.

Open every day, all year round from 8am – 9pm Monday to Friday and 8am – 8pm Saturday and Sunday

Account maintenance will always happen late at night and very early morning as this will not effect the vast majority of customers. That’s also UK times

Being around 6 hours behind the UK means you’ll need to plan ahead if you need to gift data, you had up till around 11pm UK time to do this.

Re: Useless customer service.

frankthesurf — Mon, 26 Aug 2024 14:27:32 GMT

Thanks for the reply.
unfortunately that’s only part of the Canada saga.
we arrived here to find that NONE of our phones worked after adding the Roaming option.
I couldn’t get any phone/whatssapp/data and the EEChat was just a bot that sent me around in circles.
couldn’t even get in touch with anyone in UK including friends TO HELP

Ended up buying a Canada soon to contact EE

mess told the issue was that the Roaming had only activated a European roam and not fully international.
next time I’ll be CALLING them from the uk to set it up and not rely on doing it through the App.