topic Re: The EE App and Website is telling me it's "BLOCKED" no other info. in EE app and website

The EE App and Website is telling me it's "BLOCKED" no other info.

jonmossman — Fri, 26 Jul 2024 14:57:44 GMT

Re: The EE App and Website is telling me it's "BLOCKED" no other info.

Leanne_T — Fri, 26 Jul 2024 15:59:25 GMT

Hi @jonmossman

Thanks for coming here.

Does this happen as soon as you log into your EE account?

How long has this message been showing for?

Leanne.

Re: The EE App and Website is telling me it's "BLOCKED" no other info.

glen2105 — Sat, 24 Aug 2024 19:11:59 GMT

As a new EE customer from BT, I keep getting the Blocked message when i try to access other pages, we thinking about upgrading to Sports TV package but when i try, it says BLOCKED

There are many threads on this topic going back several months so EE must know about this problem. so why isnthis happening ?

Thanks

Re: The EE App and Website is telling me it's "BLOCKED" no other info.

Alex_H — Sun, 25 Aug 2024 14:10:50 GMT

Hi @glen2105,

Welcome to the EE Community 🙂

Is this issue happening permanently on certain pages? Is it happening across different devices and browsers when you are logged in?

Alex