topic Re: EE app in EE app and website

EE app

UkzVortex98 — Thu, 22 Aug 2024 14:20:44 GMT

can anyone help me I was having an issue with the app so I removed it and then redownloaded but now when I put my email it won't let me press the next button so I can put my password in but let sign in just fine on my iPad

Re: EE app

UkzVortex98 — Thu, 22 Aug 2024 14:38:04 GMT

Is app down

Re: EE app

Northerner — Thu, 22 Aug 2024 15:34:06 GMT

Hi @UkzVortex98

You cannot be entering your email correctly. The app works fine.

Thanks

Re: EE app

UkzVortex98 — Thu, 22 Aug 2024 15:36:42 GMT

yes i am entering email just fine would let me click next or forgot password sat BAD REQUEST

Re: EE app

Peter_W — Thu, 22 Aug 2024 18:06:14 GMT

Hey there @UkzVortex98!

What phone are you using at the moment, and is the software on this fully up to date?

Could you please try logging in via the browser version of your account too and let me know if this works?

Peter

Re: EE app

UkzVortex98 — Fri, 23 Aug 2024 14:53:14 GMT

website work fine

Iphone 14 pro Max ios 18

Re: EE app

Peter_W — Sat, 24 Aug 2024 07:14:26 GMT

Thanks @UkzVortex98

If the website version is working as it should do, then it sounds like everything is fine with the account.

Have you tried the app on a different device, and has this worked with this phone in the past?

Peter

Re: EE app

Millsy1974 — Sat, 07 Sep 2024 23:42:26 GMT

what is going on with the app,I need you access my account

Re: EE app

Millsy1974 — Sat, 07 Sep 2024 23:43:08 GMT

I need TO access my account

Re: EE app

Ali_A — Sun, 08 Sep 2024 07:34:07 GMT

@Millsy1974

Are you able to access your online account through the MYEE Account website?

Ali