topic Re: EE app not working. Unable to access Parental Controls. in EE app and website

EE app not working. Unable to access Parental Controls.

graemefr — Thu, 11 Jul 2024 08:24:39 GMT

Over this weekend we seem to have lost access to all social media sites despite parental controls being set t allow them. However, since Sunday the EE app will not load parental controls. I just get the loading icon spinning endlessly. I've uninstalled and reinstalled the app 4 times now. As well as rebooting the router. No change.

Anyone else experiencing this and or have a solution?

I'm using a Pixel 6a.

Re: EE app not working. Unable to access Parental Controls.

Chris_B — Thu, 11 Jul 2024 08:51:49 GMT

@graemefr have you tried clearing the device cache? Uninstall the app clear the cache and then reinstall the app.

Re: EE app not working. Unable to access Parental Controls.

graemefr — Thu, 11 Jul 2024 09:38:03 GMT

Thanks @Chris_B Yes I've tried that and its still not working. Customer support said theres an app upsdate i the next 24hrs.

Re: EE app not working. Unable to access Parental Controls.

Chris_B — Thu, 11 Jul 2024 19:15:58 GMT

@graemefr Have you tried via your online account?

Re: EE app not working. Unable to access Parental Controls.

graemefr — Fri, 12 Jul 2024 08:09:13 GMT

Yes I have @Chris_B The online account won't let you change parental controls. It simply points you to the app.

Re: EE app not working. Unable to access Parental Controls.

Katie_B — Fri, 12 Jul 2024 08:29:07 GMT

Thanks for confirming @graemefr.

Did our customer care team try removing content lock for you?

Have you been able to check this morning to see if there is an update available?

Katie

Re: EE app not working. Unable to access Parental Controls.

graemefr — Fri, 12 Jul 2024 08:43:58 GMT

No they didnt. Not sure why there woud be a content block.

And the app is up to date.

Re: EE app not working. Unable to access Parental Controls.

Katie_B — Fri, 12 Jul 2024 08:48:44 GMT

I'd recommend giving us another call @graemefr.

Please keep us updated here on the community.

Katie

Re: EE app not working. Unable to access Parental Controls.

Ega — Sun, 18 Aug 2024 21:06:35 GMT

Have you fixed this? I am having the same problem. may I know how if you fixed it? Thanks

Re: EE app not working. Unable to access Parental Controls.

Linzi_H — Mon, 19 Aug 2024 07:17:21 GMT

Hi @Ega

Welcome to the community.

I'm disappointed to hear you're having some issues trying to access this through the EE app.

If you contact us directly our team can help further.

Linzi

Re: EE app not working. Unable to access Parental Controls.

Ega — Tue, 20 Aug 2024 19:24:36 GMT

I am also disappointed with EE’s services.

I regret that I moved from BT to EE. Big mistake.
Sent from my iPhone

Re: EE app not working. Unable to access Parental Controls.

MikeJon — Mon, 13 Jan 2025 22:46:48 GMT

I moved from BT to EE and I thought the BT app was bad enough but at least it worked. The EE app is so laggy, constantly getting spinning wheel, and now it’s in maintenance mode so I can’t access parental controls again.

It needs to be quicker for parents to change because children are demanding and need restrictions, which means you have to adjust settings regularly, however when the app does not respond it can take 30mins just to change something.

Additionally the way you schedule and have groups is so time consuming and clunky so I end up pausing wifi instead but then I can’t switch it back on when the app goes down. It is so frustrating!

Much preferred the way the BT app worked.