https://community.ee.co.uk/t5/EE-app-and-website/Ee-app-and-online-login-problem/m-p/1424319#M56273 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4501425">@colin19751</a>&nbsp; have you ever requested via customer services an account reset? &nbsp; If not I recommend you do.&nbsp;</P> Wed, 21 Aug 2024 14:57:15 GMT Chris_B 2024-08-21T14:57:15Z https://community.ee.co.uk/t5/EE-app-and-website/Ee-app-and-online-login-problem/m-p/1424301#M56271 <P>Spoke to technical last week and was told that this was known problem and a fix was to be carried out on the 18th. Tried logging on both the app and online but the problems still seem to be there, getting a bit frustrating now. Deleted and reinstalled the app, cleared cache, updated etc with no change. Is there any update on this problem??</P> Wed, 21 Aug 2024 14:21:19 GMT https://community.ee.co.uk/t5/EE-app-and-website/Ee-app-and-online-login-problem/m-p/1424301#M56271 colin19751 2024-08-21T14:21:19Z https://community.ee.co.uk/t5/EE-app-and-website/Ee-app-and-online-login-problem/m-p/1424319#M56273 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4501425">@colin19751</a>&nbsp; have you ever requested via customer services an account reset? &nbsp; If not I recommend you do.&nbsp;</P> Wed, 21 Aug 2024 14:57:15 GMT https://community.ee.co.uk/t5/EE-app-and-website/Ee-app-and-online-login-problem/m-p/1424319#M56273 Chris_B 2024-08-21T14:57:15Z https://community.ee.co.uk/t5/EE-app-and-website/Ee-app-and-online-login-problem/m-p/1424347#M56275 <P>Thanks I'll give this a try</P> Wed, 21 Aug 2024 15:51:08 GMT https://community.ee.co.uk/t5/EE-app-and-website/Ee-app-and-online-login-problem/m-p/1424347#M56275 colin19751 2024-08-21T15:51:08Z