topic Re: Mobile number linked to another account but i cant figure out how in EE app and website

Mobile number linked to another account but i cant figure out how

Ender620 — Tue, 20 Aug 2024 19:16:16 GMT

I have EE broadband and 3 sims, I have been trying to link my mobile number to my broadband account but when I try it says that my number is already linked to another account...I only have one email address so I can't figure out what has happened.

Re: Mobile number linked to another account but i cant figure out how

Chris_B — Tue, 20 Aug 2024 20:07:08 GMT

@Ender620 You link your broadband account to your mobile account not the other way round.

Re: Mobile number linked to another account but i cant figure out how

XRaySpeX — Tue, 20 Aug 2024 20:44:20 GMT

@Chris_B : You can link mobiles to a BB a/c. You can do it either way but not both obviously.

Re: Mobile number linked to another account but i cant figure out how

Ender620 — Tue, 20 Aug 2024 21:10:33 GMT

Except i only have a broadband account, when I log in with my email that is what I log in to, I had the broadband account before I had the sims, and I assumed they linked them when I got them as I got them on an offer purely because I had the broadband already. But now it seems I have a mobile account I can't access....

Re: Mobile number linked to another account but i cant figure out how

Ender620 — Tue, 20 Aug 2024 21:11:40 GMT

I can't access a mobile account to try it the other way round, my email just takes me to my broadband account.

Re: Mobile number linked to another account but i cant figure out how

XRaySpeX — Tue, 20 Aug 2024 21:17:16 GMT

I gathered that!

Re: Mobile number linked to another account but i cant figure out how

Rach_H — Wed, 21 Aug 2024 08:23:02 GMT

Hi @Ender620,

Welcome to the Community!

I'd recommend reaching out to our team and they will be able to run through a few bits and pieces to get your account set up, so you can see both your mobile and broadband accounts.