Can't link my sim to the account

Chunfu04 — Mon, 19 Aug 2024 21:18:38 GMT

Hi,

I switched from Pay-As-You-Go to a Pay Monthly plan on 7th August, but now I can't access MYEE. The app says, "It looks like you've already linked an account," but I don't know which account it's linked to. When I called 150 on 13th August, I was told the accounts are being merged. Can you please tell me when this process will be completed?

Should I have received a new SIM card for my Pay Monthly plan? I still use the same SIM card from my previous Pay As You Go plan.

Re: Can't link my sim to the account

XRaySpeX — Mon, 19 Aug 2024 21:57:26 GMT

You need to call CS to delete your old PAYG MyEE a/c & then you can set up your new contract MyEE a/c afresh, using the same mobile no. & email addy if desired. You can't mix them under MyEE.

You don't need a new SIM. Your existing SIM has been switched from a PAYG plan to a contract plan.

topic Can't link my sim to the account in EE app and website

Can't link my sim to the account

Re: Can't link my sim to the account