topic Re: Account. in EE app and website

Account.

outofdoorsgirl — Mon, 12 Jun 2023 11:08:01 GMT

Why can I no longer access my account - after your ‘so called’ improvements??? Rubbish. I’ve been lied to about an upgrade & now no- one will listen to my complaint. I’m paying £20 MORE a month than I need to - or pay £300 to get out of a contract I didn’t know I was put onto. BEYOND ANGRY. (pensioner)

Re: Account.

Schockwave — Mon, 12 Jun 2023 11:25:09 GMT

@outofdoorsgirl , have you made sure that you have the latest version? Have tried uninstalling and reinstalling the app?

You may need to ring customer service to get your account reset.

You should be able to log in via the website to access your account.

Re: Account.

Chris_B — Mon, 12 Jun 2023 11:53:01 GMT

@outofdoorsgirl Have you tried clearing the device cache? Can you login to your online account?

Re: Account.

Navan — Mon, 19 Aug 2024 20:22:54 GMT

Hello I'm navan

Re: Account.

Navan — Mon, 19 Aug 2024 20:23:05 GMT

My account number ************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: Account.

Rach_H — Tue, 20 Aug 2024 07:20:48 GMT

Hi @Navan,

Welcome to the Community!

Is there anything we can help you with today?

Rach