topic Not able to link phone in EE app and website

Not able to link phone

Woodzy3 — Mon, 19 Aug 2024 18:10:19 GMT

I’ve been trying for the last couple weeks to try and connect my first phone with EE and I’m able to put the number in , the code and then it says this products already linked go to the device centre. I go there and it’s not appearing tried every other way I can think of doing it and nothings happened

Re: Not able to link phone

Michael_D — Tue, 20 Aug 2024 08:00:54 GMT

Hi @Woodzy3.

Thanks for coming to the community.

It sounds like it would be best to get our guides over the phone to have a look at the account so they can get it all linked up correctly. You can see all of the ways to reach the team at Contact Us.

Michael