topic Re: EE app in EE app and website

EE app

Kinsey5156 — Fri, 09 Aug 2024 15:50:05 GMT

The EE app is not working. I cannot see my accounts and it has been saying try again later for the last few days. We were on the phone with BT about our landline and.she could see our EE accounts for our mobiles. She updated them.

We tried to see our mobile accounts on the app and it says not available try later.

This is not the fist time the app hasn't worked.

Re: EE app

Northerner — Fri, 09 Aug 2024 16:12:37 GMT

Hi @Kinsey5156

Can you log into your online EE account.

Thanks

Re: EE app

Kinsey5156 — Fri, 09 Aug 2024 16:40:36 GMT

Yes but it only shows one item not our mobiles.

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Re: EE app

XRaySpeX — Fri, 09 Aug 2024 18:29:16 GMT

@Kinsey5156 : What is the item it does show?

Re: EE app

Kinsey5156 — Fri, 09 Aug 2024 18:35:47 GMT

Just our mobile Broadband, not our mobile phones.
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Re: EE app

Leanne_T — Sat, 10 Aug 2024 09:04:11 GMT

Hi @Kinsey5156

Thanks for coming to the community.

Is the mobile broadband also on the same pay monthly account?

Have you been able to view the mobile accounts if you log into the EE account online?

Speak soon 🙂

Leanne.

Re: EE app

Kinsey5156 — Sat, 10 Aug 2024 09:52:47 GMT

I usually view all the accounts on one app. The mobile Broadbandband is on one pay account and the two mobiles are on another.
It all used to show up on one app.
It is a nuisance that I can't view them.

Re: EE app

Leanne_T — Sat, 10 Aug 2024 10:01:18 GMT

Thanks for coming back to me @Kinsey5156

Can you try linking the products in the EE app, if you enter the mobile numbers does this work for you?

Leanne 🙂

Re: EE app

Kinsey5156 — Sat, 10 Aug 2024 10:57:47 GMT

WhenI try linking the items it tells me the items are already linked!

I give up. My BT app never has this trouble.
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Re: EE app

Leanne_T — Sat, 10 Aug 2024 11:01:59 GMT

I am sorry you are having this problem with the EE app @Kinsey5156

I would suggest getting back in touch with our mobile guides on 150 to get this looked into in more detail for you.

Leanne.

Re: EE app

Kinsey5156 — Sat, 10 Aug 2024 11:55:47 GMT

Thank you for your help. I will call 150 and see what they suggest. I appreciate everyone's time trying to help.

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Re: EE app

Leanne_T — Sat, 10 Aug 2024 11:58:27 GMT

No problem at all @Kinsey5156

Let me know how you get on 🙂

Leanne.

Re: EE app

Kinsey5156 — Sat, 10 Aug 2024 12:25:53 GMT

Just an extra bit about when I try to access my account on the app. These attached phrases are those I have received for the past few days. I will call EE like

you suggest.

Re: EE app

Leanne_T — Sat, 10 Aug 2024 12:33:41 GMT

Thanks for the extra details @Kinsey5156

Please do call us and one of our guides will help you get this sorted 🙂

Leanne.