topic Re: No suitable plans in EE app and website

No suitable plans

Becca86 — Wed, 24 Apr 2024 01:33:13 GMT

I am now eligible to upgrade, however, when I use the app or online it says “sorry there are not suitable plans available for this device right now” on each phone I click on. Why is this? What do I need to do?

Re: No suitable plans

Christopher_G — Wed, 24 Apr 2024 10:18:48 GMT

Welcome to the community, @Becca86

I'm sorry to hear that you're not able to see your upgrade offers. Have you tried on a couple of different devices/browsers?

Chris

Re: No suitable plans

jimmaaay — Thu, 08 Aug 2024 19:15:13 GMT

Same here, the app is crap so I try on a browser but that comes up the same.

It would be nice is see some new plans before calling up

Re: No suitable plans

Katie_B — Fri, 09 Aug 2024 07:15:35 GMT

Hi @jimmaaay.

Thanks for coming here.

Are you coming to the end of your contract?

Have you tried a different browser/device?

Katie