topic Re: App and website Can not link my phone in EE app and website

App and website Can not link my phone

Profile closed — Mon, 05 Aug 2024 15:17:43 GMT

Hi, I have logged in my EE APP, but I do not know why I am required to link my product. I have never logged out. I need to log in my account to Pay my last bill because I changed it to Pay as you go last month. But I'm not in the UK now and I can't use the phone to call EE, I can't send text messages or even come to EE stores, I haven't found anywhere to chat online, I can only get help in this way, I won't be back in the UK until October.

Re: App and website Can not link my phone

XRaySpeX — Tue, 06 Aug 2024 00:59:56 GMT

@Profile closed : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: App and website Can not link my phone

Profile closed — Tue, 06 Aug 2024 04:37:40 GMT

My previous plan was a one-month plan (rolling plan), and I should still need to pay 10.08 pounds. If I top up 15 pounds in this Fast Payment, will that automatically deduct the 10.08 pounds I need to pay? That would be great！

Re: App and website Can not link my phone

XRaySpeX — Tue, 06 Aug 2024 06:02:21 GMT

Sorry, I gave you wrong link for Fast Payment

Re: App and website Can not link my phone

Profile closed — Tue, 06 Aug 2024 06:21:37 GMT

Ok that’s fine. So, which link for Fast Payment is right?

And, If I top up 15 pounds in this Fast Payment, will that automatically deduct the 10.08 pounds I need to pay?

Thanks!

Re: App and website Can not link my phone

XRaySpeX — Tue, 06 Aug 2024 06:24:21 GMT

The last 1 but whichever 1 you use the money goes on the mobile no. you supply.

Re: App and website Can not link my phone

Profile closed — Tue, 06 Aug 2024 06:32:01 GMT

Thanks！

What I mean is, I only need to pay through this link now, and I have finished paying this month's bill, right? I don't need to care about it anymore, and the rest of the money will be in my account

Re: App and website Can not link my phone

XRaySpeX — Tue, 06 Aug 2024 06:39:51 GMT

I wouldn't know what your bill was. All that link does it put an amount of ££s on the a/c of the no. you give. It's up to you work out how much.

Text BILL to 150 to see what it is.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: App and website Can not link my phone

Profile closed — Tue, 06 Aug 2024 06:53:04 GMT

Thank you very much. I mean, I know how much my bill is, so I can just pay it into my account through this, and I can do not care it anymore , right?

Re: App and website Can not link my phone

XRaySpeX — Tue, 06 Aug 2024 06:55:16 GMT

Yes.

Re: App and website Can not link my phone

Leanne_T — Tue, 06 Aug 2024 08:27:57 GMT

Morning @Profile closed

Thanks for coming to the community.

Do you still have a direct debit set up for the pay monthly account that you have now moved to pay as you go?

Leanne.

Re: App and website Can not link my phone

Profile closed — Tue, 06 Aug 2024 08:51:18 GMT

Hi，I don’t have direct debit, I paid bills by EE APP.

But Another staff member of EE community told me that I can use Fast Payment, so I have just top up

£11 through this, is that OK? Another staff member told me that the bill was paid after the top up.

Thanks

Re: App and website Can not link my phone

Leanne_T — Tue, 06 Aug 2024 11:22:10 GMT

Thanks for coming back to me @Profile closed

Has the payment been added to your pay as you go balance?

Leanne 🙂

Re: App and website Can not link my phone

Profile closed — Tue, 06 Aug 2024 11:29:39 GMT

I don't know. I only got emails and texts to complete the payment. I can't check anything on EE APP and website now, so I can only pay first, and another staff member of yours said that as long as I pay, I don't need to worry about it anymore.

Re: App and website Can not link my phone

Leanne_T — Tue, 06 Aug 2024 12:49:09 GMT

Hi @Profile closed

@XRaySpeX is a community star, and not part of the community support team.

We have no account access on the community to check if the payment has been taken for the pay monthly bill.

The text indicates this has been added as a top up for the pay as you go account.

To get this looked into please call us from any phone or VoIP service such as Skype. You can find full contact details on our Contact Us page.

Leanne.

Re: App and website Can not link my phone

Profile closed — Tue, 06 Aug 2024 13:17:38 GMT

Thanks，I mean, I paid through this link, so I have finished paying this month's bill, right? (EE will deduct it from my account) I don't need to care anymore.

The reason why I ask help from the community is that I can't get in touch with EE. I have called EE abroad, but no one answered. I can't send out message to EE，EE's customer service email also rejected my email.

Re: App and website Can not link my phone

Profile closed — Tue, 06 Aug 2024 13:23:59 GMT

Also ，I can't use live chat to communicate with EE now.

But when I changed my plan last month and when I paid bill, the bill at that time showed up like this

Re: App and website Can not link my phone

Leanne_T — Tue, 06 Aug 2024 13:53:43 GMT

Hi @Profile closed

Sorry we won't be able to confirm if the payment has cleared the final bill without account access and we don't want your credit file to be affected in any way.

As the account is no longer pay monthly, chat will not show in the EE app, you would need to call us to get this looked into.

Leanne.

Re: App and website Can not link my phone

Profile closed — Tue, 06 Aug 2024 13:57:40 GMT

Thank you for your help, because your last staff member told me that I have completed the payment, so I plan to do so for now.

And, if I use a bank transfer does this money go to my pay as you go or does it go to bill? Anyway, I have completed the payment. If there is any unexpected situation, I will check with EE store when I return to London in October. Is that OK? Because there's nothing I can do about it right now, even though I paid for it.

Re: App and website Can not link my phone

XRaySpeX — Tue, 06 Aug 2024 14:02:27 GMT

The Reference of the Bank Transfer needs to be the a/c no. of your previous contract a/c & not of the PAYG a/c.