topic Re: Mobile Phone Unlinked from my account in EE app and website

Mobile Phone Unlinked from my account

vreille — Tue, 06 Aug 2024 12:43:23 GMT

I have logged into my EE account to find that my mobile phone and iPad have been unlinked from my account and for some reason I can't relink them as I'm not receiving the verification code via my mobile phone number.

Re: Mobile Phone Unlinked from my account

Chris_B — Tue, 06 Aug 2024 13:06:13 GMT

@vreille is this via the EE app or your online account?

Re: Mobile Phone Unlinked from my account

vreille — Tue, 06 Aug 2024 13:24:21 GMT

Hi Chris, it's both

Re: Mobile Phone Unlinked from my account

Schockwave — Tue, 06 Aug 2024 13:54:39 GMT

@vreille , I would suggest ringing customer service to find out what has happened.

I take it you are on contract and not pay as you go?

If pay as you go, how long ago have you made a chargeable call or text?