topic Re: Unable to log onto app or via website in EE app and website

Unable to log onto app or via website

squeekyneeds — Thu, 01 Aug 2024 10:42:35 GMT

Re: Unable to log onto app or via website

Michael_D — Thu, 01 Aug 2024 12:44:52 GMT

Thanks for coming to the community.

What is happening when you try to login to your account through the EE app or website? Do you see any kind of error message? Have you tried to see if the same thing happens on another device or browser?

Michael

Re: Unable to log onto app or via website

Chris_B — Thu, 01 Aug 2024 12:48:15 GMT

@squeekyneeds If you can login via the website also you’ll need to ask customer services to reset your account.

Re: Unable to log onto app or via website

squeekyneeds — Wed, 04 Sep 2024 16:05:05 GMT

I have not been able to access my account for over a month now

Re: Unable to log onto app or via website

Debbie_G — Wed, 04 Sep 2024 17:32:05 GMT

Hey @squeekyneeds

What happens when you try logging into your account through the EE app or website?

Have you tried to log in using another browser or device?

Debbie 🙂