topic Re: My EE web - slow / non responsive in EE app and website

My EE web - slow / non responsive

354- — Tue, 30 Jul 2024 14:04:46 GMT

Anyone else getting a { "code" : 500", "message" : "GatewayTimeout" ? The my EE website/dashboard is really really slow/non responsive; have tried the, clear cache & cookies, routine!

Re: My EE web - slow / non responsive

Katie_B — Wed, 31 Jul 2024 10:05:29 GMT

Good morning @354-.

Thanks for coming here.

Are you still seeing this error?

Speak soon,

Katie

Re: My EE web - slow / non responsive

BlueCookie1 — Wed, 31 Jul 2024 10:40:49 GMT

Let's assume @354- is still seeing the error!

I've observed serious problems of this nature with the EE website for MANY YEARS.

So I think it's pretty safe to say the problems have not "fixed themselves".

@Katie_B I appreciate there is a system you're following to give support, but the effect of you asking this question is to delay solving and fixing it.

Re: My EE web - slow / non responsive

Katie_B — Wed, 31 Jul 2024 10:42:29 GMT

Hi @BlueCookie1.

If you have had an issue for a number of years now has this been flagged with our technical care team?

This could be a individual issue with your EE account.

Katie

Re: My EE web - slow / non responsive

354- — Wed, 31 Jul 2024 19:17:56 GMT

@Katie_B - The system now seems more responsive than the previous instance!

Re: My EE web - slow / non responsive

Linzi_H — Thu, 01 Aug 2024 09:47:36 GMT

Hi @354-

Thanks for letting us know.

Linzi