topic Re: How do I change my address ? in EE app and website

How do I change my address ?

Will_69 — Mon, 10 Jun 2024 16:36:38 GMT

There is nowhere on my profile that I can change my address .... can anybody help? preferably someone who works at EE 😉

Re: How do I change my address ?

Christopher_G — Tue, 11 Jun 2024 06:48:19 GMT

Welcome to the community. 🙂

If you log into the EE app, select Profile, Settings and Permissions and then right at the bottom you should have the option to Change billing address.

Chris

Re: How do I change my address ?

Will_69 — Tue, 11 Jun 2024 09:41:36 GMT

Morning Chris,

There are NO Settings & Permissions tab/buttons ... I only have an edit icon on the information on my profile .. Name / D.O.B / email / Phone number.

My billing address does not appear anywhere on my profile ???

Re: How do I change my address ?

Christopher_G — Tue, 11 Jun 2024 09:48:01 GMT

Are you doing this in the EE App, @Will_69?

There should be a profile icon in the top right corner. Once you've clicked that, you should see these menus:

Personal details
Login information
Settings & Permissions
Legal information

Chris

Re: How do I change my address ?

Will_69 — Tue, 11 Jun 2024 10:09:22 GMT

Chris,

I am doing this on the website on a laptop ... doesn't matter now .. I managed to speak to a human being on the phone .. all sorted .. thanks.

Re: How do I change my address ?

Christopher_G — Tue, 11 Jun 2024 10:13:08 GMT

OK, thanks @Will_69

On the EE Online desktop site, you should be able to change the address in the Plans & Subscriptions section.

I'm glad you got sorted though. 🙂

Chris

Re: How do I change my address ?

Nick1202 — Tue, 30 Jul 2024 09:22:38 GMT

I just keep getting this message

Application error: a client-side exception has occurred (see the browser console for more information)

I thought the point of the great internet was that you could just do things yourself!

Re: How do I change my address ?

Leanne_T — Tue, 30 Jul 2024 09:43:10 GMT

Hi @Nick1202

Thanks for coming to the community.

I am sorry the EE account is showing this error message when trying to change the address. Have you tried using the EE app and the EE account online to change the address?

Do you have the same error showing for both?

Leanne 🙂