topic Re: EE APP in EE app and website

EE APP

Lee19803 — Thu, 25 Jul 2024 14:58:41 GMT

Why does the app not load my details, keeps saying cant connect to the servers

Re: EE APP

Schockwave — Thu, 25 Jul 2024 16:13:42 GMT

@Lee19803 , I would suggest deleting it, rebooting the device and reinstalling it to see if that sorts it out, also if that does not work, ask customer service to reset your account.

Re: EE APP

Lee19803 — Thu, 25 Jul 2024 17:56:51 GMT

I tried deleting it etc...but still the same

Re: EE APP

James_B — Fri, 26 Jul 2024 06:58:01 GMT

Can you view your account at id.ee.co.uk/login, @Lee19803?

James

Re: EE APP

Lee19803 — Sat, 27 Jul 2024 12:35:46 GMT

Yes i can but if i wanna upgrade my phone or add say a games console to my plan it wont let, cant add anythanything to my basket, app is just rubbish, been like it for months yet not been fixed

Re: EE APP

Leanne_T — Sat, 27 Jul 2024 12:43:59 GMT

Hi @Lee19803

Thanks for coming back to us.

This would need to be looked into for you to see why this is happening with your app and the EE account online, to do this please give us a call on 150.

Leanne.