topic Link a device in EE app and website

Link a device

MikeEngland27 — Fri, 26 Jul 2024 14:25:43 GMT

Hi,

Hope anyone can help me. I can't use the app to manage my data or see my usage, it keeps on saying "Link your device". I've done this multiple times now, it even says "you have already linked this device" but I am not able to use the app at all. What am I supposed to do?

Also to give some context, I moved back to EE from Vodafone. Now my profile still shows my old number but there is no way to change this, although my account shows the correct number.

Anyone can help? I just want to be able to login and see my data

Re: Link a device

XRaySpeX — Fri, 26 Jul 2024 14:31:08 GMT

@MikeEngland27 : Visit http://add-on.ee.co.uk/status when not connected to WiFi to see your data & credit status

Re: Link a device

Leanne_T — Fri, 26 Jul 2024 15:17:44 GMT

Hi @MikeEngland27

Thanks for coming here 🙂

To get your EE account updated and linked correctly, please give us a call on 150 and our mobile guides will be happy to help.

Leanne.