topic Says I’m not the account holder in EE app and website

Says I’m not the account holder

Nlolamil — Fri, 26 Jul 2024 13:21:51 GMT

I need to check my bill and look at possible upgrade but it says I’m not the account holder. I’ve been with EE for years with the account always in my name and paid by me.
I’ve called about this issue before and promised it would be rectified but without success. I don’t have access to manage my phone number (either on website or app) to change from a user to bill payer.

is there any way round this as calling EE hasn’t helped in the past.

Re: Says I’m not the account holder

Leanne_T — Fri, 26 Jul 2024 15:12:18 GMT

Hi @Nlolamil

Thanks for coming here 🙂

I am sorry to hear this was not resolved for you, to get this looked into you would need to get back in touch with our mobile guides. They will have account access to change this for you.

Leanne.

Re: Says I’m not the account holder

lacimorocz — Mon, 28 Oct 2024 17:47:56 GMT

Hi. I have same problem, what can I do? What I need to do? Thx

Re: Says I’m not the account holder

Katie_B — Tue, 29 Oct 2024 09:23:36 GMT

Hi @lacimorocz.

Welcome to the EE Community.

It's great to have you here 🙂

I'd recommend giving us a call so our mobile guides can set your account with the right access.

Katie