topic Re: Account based issues in EE app and website

Account based issues

asdasdasd213131 — Thu, 25 Jul 2024 14:20:56 GMT

Hi,

I've been having issues with my account for a while.

E.g. when I wanted to upgrade, I got 502 errors on the links that show you the options.

When I did upgrade via phone, I can not see my plan because I get 502 in the app.

This is the same for the website.

I see no easy way to get technical support for this.

I believe there's a data issue with my account.

Yes I have reset cookies, changed passwords and tried different browsers.

Please advise.

Thanks,

Re: Account based issues

Schockwave — Thu, 25 Jul 2024 16:03:39 GMT

Hello @asdasdasd213131 ,

Welcome to the community,

Are you able to see anything on the app? How about logging in via the website, does that show an error as well?

It may need you to ring customer service and ask them to reset your account and then you should be able to log in to the app.

Have you made sure that you have the latest version of the app?.

Re: Account based issues

asdasdasd213131 — Thu, 25 Jul 2024 16:12:34 GMT

Hi,

I am able to log into the app and the website.

The account login process works as expected.

When I visit certain routes via the app or website, i get internal server errors.

The EE tech team should see these errors in the logs.

I assume my account doesn't have the correct permissions to view certain pages leaving me with a broken account.

Looking across the forum, it seems many people have similar issues. Suggesting a larger problem, and likely a few bug in the processes of the EE's admin CMS.

What is the best approach to contact EE technical team?

Re: Account based issues

James_B — Thu, 25 Jul 2024 17:55:38 GMT

Hi @asdasdasd213131,

You can contact Technical Support on 150 from your EE phone.

They'll be happy to help. 🙂

James