topic App and Website almost unusable - impossible to talk to anyone in EE app and website

App and Website almost unusable - impossible to talk to anyone

Katycat1 — Sat, 06 Jul 2024 12:47:21 GMT

I went to see about adding an accessory to my account on the website and app and I am just stuck in a loop. All it does is give you the option to checkout adding to your monthly payment and then it either tells you to login and then takes you back to the beginning or it just blanks your basket. when I try to call EE it send me a text message with a link that does not open and I can't talk to anyone. I'm so frustrated, I don't mind an automated system but it just doesn't work.

Re: App and Website almost unusable - impossible to talk to anyone

Christopher_G — Sat, 06 Jul 2024 13:58:56 GMT

Hi @Katycat1

Welcome to the community.

What happens if you log in, and then select the device you're looking to add to your plan? Does this happen with more than one item?

Could you try doing it on another device or browser please?

Chris

Re: App and Website almost unusable - impossible to talk to anyone

Katycat1 — Sat, 06 Jul 2024 15:17:03 GMT

Hi Chris, yes this is when I have logged in first. I've tried on my phone on the website, on the app and also on 2 different computers but it's the same everytime unfortunatly even on different browsers. I'm completly baffled

Re: App and Website almost unusable - impossible to talk to anyone

Christopher_G — Sun, 07 Jul 2024 07:00:11 GMT

OK, thanks @Katycat1

I recommend giving us a call on 150. Press option 2, then follow the prompts for mobile support. Once you're able to get through to someone, they'll be able to check eligibility and try and help you get that add to plan product added.

Chris