topic Re: Can't access any product deals! Sorry, looks like a technical error in EE app and website

Can't access any product deals! Sorry, looks like a technical error

emily612 — Fri, 03 May 2024 15:38:48 GMT

Every time I try to look at the deal available on my accounts for tv/broadband etc.. I get this error.
Any ideas EE?

Sorry, looks like a technical error
Please call us on 0800 956 6000 and we’ll try to get things sorted.

Re: Can't access any product deals! Sorry, looks like a technical error

Katie_B — Fri, 03 May 2024 16:27:18 GMT

Hello @emily612.

Thanks for coming here.

Have you been able to try another browser?

Katie

Re: Can't access any product deals! Sorry, looks like a technical error

XRaySpeX — Fri, 03 May 2024 17:30:21 GMT

Are you looking at Broadband Deals ?

Re: Can't access any product deals! Sorry, looks like a technical error

Adammcl87 — Thu, 16 May 2024 14:59:27 GMT

Hello.

I have been getting this message for the last few days.

Tried through EE App on mobile and on laptop browsers.

Re: Can't access any product deals! Sorry, looks like a technical error

emily612 — Fri, 17 May 2024 04:23:46 GMT

Hi,

I tried Microsoft Edge and got the same problem. I wanted to look at the upgrades available to me but ended up going into an EE shop to sort that out. It's not an issue for me now as I'm all sorted with a deal. FYI - I just tried it again now - if I log in, go to Shop, click the Broadband option - I get :

"Sorry, looks like a technical error
Please call us on 0800 956 6000 and we’ll try to get things sorted."

Re: Can't access any product deals! Sorry, looks like a technical error

J-B2 — Sat, 29 Jun 2024 16:27:18 GMT

This happens about 95% of the time for me too and has done for 2 weeks on the days I have tried. Dont want to waste money on the phone either as I do not have ee mobile.

Re: Can't access any product deals! Sorry, looks like a technical error

J-B2 — Sat, 29 Jun 2024 16:31:59 GMT

I think I'll go check the plusnet shop instead 🙂

Re: Can't access any product deals! Sorry, looks like a technical error

Katie_B — Sun, 30 Jun 2024 06:16:56 GMT

Hi @J-B2.

I am sorry to hear this is happening.

Our sales team will be able to help you by calling 0800 956 6000 which is a free number to call whilst in the UK.

Katie

Re: Can't access any product deals! Sorry, looks like a technical error

Fzb — Mon, 29 Jul 2024 18:56:44 GMT

I have been trying to call for the last 2 days but have given up as the wait time is over 20 minutes every time!

How else am I able to sign up to broadband?

Re: Can't access any product deals! Sorry, looks like a technical error

Katie_B — Tue, 30 Jul 2024 09:39:17 GMT

Good morning @Fzb.

Welcome to the EE Community.

I am sorry to hear this.

You can also place your broadband order online by visiting this page HERE.

Katie

Re: Can't access any product deals! Sorry, looks like a technical error

Dr_MattS — Mon, 26 Aug 2024 22:29:11 GMT

That link gives exactly the same error that I get on the App or trying to look at via Safari (tried on iPad and iPhone so far). I did try to call the 0800 number and got a text message with a link that basically dialled 150 for me (which I could have done by typing those same three digits myself in the first place, but why think that might be more efficient for customers?!) and then failed to last the 30+ minute wait time (plus the challenge that there’s no option for support with the app, so not sure which route should have chosen).

Re: Can't access any product deals! Sorry, looks like a technical error

Ali_A — Tue, 27 Aug 2024 09:49:01 GMT

Thanks for joining us on Community @Dr_MattS

Can you try an alternative (non-Safari) browser?
Also try the link without being logged in through the web browser first.

When you call 150, if you select option 2 as the first option it will take you directly through the IVR options, rather than a text message menu.

Ali

Re: Can't access any product deals! Sorry, looks like a technical error

UkzVortex98 — Thu, 29 Aug 2024 08:20:04 GMT

I am having the same issue when I login to EE ID

Re: Can't access any product deals! Sorry, looks like a technical error

Christopher_G — Thu, 29 Aug 2024 09:11:38 GMT

Hi @UkzVortex98

Does the same thing happen when you follow the steps that @Ali_A posted?

Chris

Re: Can't access any product deals! Sorry, looks like a technical error

UkzVortex98 — Fri, 30 Aug 2024 12:15:13 GMT

yes!!

Re: Can't access any product deals! Sorry, looks like a technical error

Dr_MattS — Fri, 30 Aug 2024 12:59:29 GMT

Same situation for me on an iPhone and iPad (using the app, Safari and Chrome), and the same outcome whether or not I try to access Broadband deals logged in or otherwise.

I’m also getting exactly the same ‘technical error’ on a Windows 11 PC on the edge browser.

I can access some deals when not logged in, but as soon as it knows it’s me, it appears to lose interest and gives me the technical error.

This situation is not giving me any confidence in EE’s technical support, on which I’d be reliant if we did make the switch. I thought Sky was a bit laissez-faire at times, but this is taking it to a whole new level.

Re: Can't access any product deals! Sorry, looks like a technical error

Ali_A — Fri, 30 Aug 2024 15:16:27 GMT

@UkzVortex98
Can you clear your browser cookies and cache.
Before logging back in to your EEID can you visit the Upgrade Here page . It should ask you to log in.

Once you enter your login details If you are presented with an error message, using the same browser tab can you then immediately go to http://ee.co.uk/login ? (You may need to simply enter this into the address bar directly)

Ali

Re: Can't access any product deals! Sorry, looks like a technical error

Dr_MattS — Fri, 30 Aug 2024 15:57:24 GMT

I’ve cleared cookies and used Chrome on a Windows PC (I’ve never accessed my EE account from this browser before). I got the same ‘technical error… please can 0800’ etc page. I then followed your instructions and typed in the login www address. That takes me back to the EE website account homepage, and as soon as I click on shop then broadband or tv&sport, I get back to the same technical error page.

Re: Can't access any product deals! Sorry, looks like a technical error

Peter_W — Fri, 30 Aug 2024 17:51:59 GMT

Thanks for giving all of that a try for us @Dr_MattS.

If this hasn't worked, I'd recommend getting back in touch with our technical support team, and they'll be able to ensure we've run all the right checks on your account to ensure this is set up as it should be.

Peter

Re: Can't access any product deals! Sorry, looks like a technical error

greglewsey — Sat, 16 Nov 2024 15:28:48 GMT

How has this not been fixed? I logged a call months ago and this is still occurring. So expensive and no support or care to fix a national problem.