topic Re: How do I merge two EE accounts with different emails? in EE app and website

How do I merge two EE accounts with different emails?

Johnmclenachan1 — Mon, 24 Jun 2024 10:30:00 GMT

My phone/wife’s phone are on one account registered to me with an old email I don’t really use anymore (but still have access to). My broadband is also registered to me on my current email. I’d like to merge both accounts to the current email so I can see all bills in one place on the app.

Thanks

Re: How do I merge two EE accounts with different emails?

Leanne_T — Mon, 24 Jun 2024 12:22:56 GMT

Hi there @Johnmclenachan1

Thanks for coming to the community.

Please call us on 150 and our mobile guides will look into merging the accounts for you.

Thanks 🙂

Leanne.

Re: How do I merge two EE accounts with different emails?

Anon999 — Thu, 27 Jun 2024 10:24:52 GMT

Hi,

I called to do this and they told me I have to do this myself. I tried to link the accounts but it won’t allow me to do it because both are already linked apparently?!

Ho do you merge?

Re: How do I merge two EE accounts with different emails?

Leanne_T — Thu, 27 Jun 2024 12:00:31 GMT

Hi there @Anon999

Thanks for coming here.

Are both accounts registered with the same email address?

If you log into your EE account and select link another device on the home page, does this work for you?

Leanne.

Re: How do I merge two EE accounts with different emails?

Rad42 — Tue, 10 Dec 2024 16:13:39 GMT

It doesn't work for me tried to link to main account but just says already linked so at an impasse

Re: How do I merge two EE accounts with different emails?

Katie_B — Tue, 10 Dec 2024 18:09:52 GMT

Hi @Rad42.

Welcome to the community.

If you are getting the message that your product is already linked you will need to give us a call so our mobile care team can help link to the correct account.

Katie