topic Re: Unable to upgrade mobile online or on EE App in EE app and website

Unable to upgrade mobile online or on EE App

JoeLewis0 — Fri, 14 Jun 2024 12:31:44 GMT

Hello, I have been trying to do an upgrade online and on the App. No luck with either.
Initially it says 'Sorry, couldn't fetch recommendations for you'

If I click on anything in pay monthly deals or Sim deals it says 'Sorry JOSEPH, it looks like there are no suitable plans available for this device right now.' for anything I click on.

Is there a place I can get my account looked at?

Re: Unable to upgrade mobile online or on EE App

Chris_B — Fri, 14 Jun 2024 13:28:20 GMT

@JoeLewis0 Yes you call customer services on 150 from your EE device.

Re: Unable to upgrade mobile online or on EE App

JoeLewis0 — Fri, 14 Jun 2024 14:27:30 GMT

I could but I don’t really want to speak to someone who wants to sell me TV, broadband a SIM I don’t need, an Xbox and home products for the best part of an hour.

Re: Unable to upgrade mobile online or on EE App

James_B — Fri, 14 Jun 2024 14:52:32 GMT

Hi @JoeLewis0,

If you contact technical support on 150, they'll be able to raise a ticket to resolve the issue with your online account.

Thanks

James

Re: Unable to upgrade mobile online or on EE App

markfox012 — Wed, 26 Jun 2024 21:26:56 GMT

upgrade anytime plan, my original phone was badly damaged and was told I can’t do the upgrade without paying a large fee.

now plan is under 100 days left and upgrade option saying no suitable plans available.

think it’s time to let the plan run out and find different network.

Re: Unable to upgrade mobile online or on EE App

Katie_B — Thu, 27 Jun 2024 06:33:30 GMT

Hi @markfox012.

That's right if you are in the last 100 days there is no upgrade fee.

If you are not seeing any available upgrade options online please give us a call on 150.

Katie