topic Re: Random Notification in EE app and website

Random Notification

Shazza731 — Sun, 16 Jun 2024 16:11:07 GMT

Hi can anyone help I have a random notification on my EE app when it’s closed and I don’t know what it is? I’ve deleted and reinstalled the app yet it’s still there ???

Re: Random Notification

iammbuk — Thu, 13 Jun 2024 00:22:26 GMT

Hello

Not sure if anyone else is seeing this problem but since the recent update to the ee app it contains some bugs

Firstly I have phantom notification badge on the icon which won’t clear, I have no notifications on the app which I can see, and a reinstall hasn’t sorted it

Secondly I’ve also keep getting phantom push notifications checking the notifications setting it shows disabled but they are coming through

I’ve also noticed adding any add ons to your broadband results in an error message but this has been happening for weeks now

I have attached the images I am referring to, tried to speak to ee today but they make it difficult and really didn’t understand the issue and basically fobbed me off

anyone know how to pass to their devs/tech support?

Cheers

Re: Random Notification

Katie_B — Thu, 13 Jun 2024 09:38:39 GMT

Good morning @iammbuk.

Thanks for coming here.

What phone are you using?

When you spoke with our customer care team did they raise a ticket?

Katie

Re: Random Notification

iammbuk — Thu, 13 Jun 2024 11:40:11 GMT

Hello

Thanks for your reply

I’m using a iPhone 15 Pro app fully uninstalled and reinstalled also logged out and back in again still have the same issues. when I spoke to somebody yesterday via chat, they didn’t provide me with a ticket ID and I got the impression they didn’t really understand the issues I was trying to explain to them

thanks

Re: Random Notification

Katie_B — Thu, 13 Jun 2024 11:45:13 GMT

Thanks for confirming @iammbuk.

If a ticket has been raised this will be sent to a higher level team to investigate.

Once there is an update you will be notified.

Katie 🙂

Re: Random Notification

iammbuk — Thu, 13 Jun 2024 11:58:41 GMT

Hello

i believe a case wasn’t raised they never said is there a dedicated email I said send feedback to

Cheers

Re: Random Notification

Katie_B — Thu, 13 Jun 2024 12:34:16 GMT

Hi @iammbuk.

A ticket ID is provided when a case is raised.

There is no direct email for feedback, please give us a call on 150 and our teams will be happy to help.

Katie

Re: Random Notification

iammbuk — Thu, 13 Jun 2024 14:36:13 GMT

Hello

Contacting ee about this didn’t get me anywhere when trying, so I’m not wanting to waist any more time I’ll contact your complaints team who I’m in direct contact with

Cheers

Re: Random Notification

Vivers410 — Fri, 14 Jun 2024 10:24:20 GMT

I’m having the same issues and only switched to EE yesterday so not a great start

Re: Random Notification

Northerner — Sun, 16 Jun 2024 16:38:20 GMT

Hi @Shazza731

Are you on Apple or android.

What sort of messages.

Thanks

Re: Random Notification

Shazza731 — Mon, 17 Jun 2024 06:34:50 GMT

hi thanks for the reply I’m on an iPhone 15 pro

Re: Random Notification

Leanne_T — Mon, 17 Jun 2024 07:08:11 GMT

Morning @Shazza731

Thanks for coming to the community 🙂

Have you recently messaged our chat teams using the EE app?

If you go into the EE app settings, select Profile, Settings and Permissions do you have Push notifications turned on?

Leanne.

Re: Random Notification

Patt1 — Mon, 17 Jun 2024 07:24:01 GMT

I have the same issue with my EE app on iPhone 15 iOS 17.5.1 since I used the chat function yesterday & did all the trouble shooting tips mentioned above that didn't help. The only way round this was to turn off badges for the EE app via notifications in settings.. As soon as I turn on badge, it reappears. I prefer to use badge notifications but have no choice at the moment.

Re: Random Notification

Shazza731 — Mon, 17 Jun 2024 07:26:23 GMT

Morning Leanne

No these are turned off ?

Re: Random Notification

Shazza731 — Mon, 17 Jun 2024 07:27:23 GMT

It’s so annoying! I have major OCD too so this isn’t helping 😂

Re: Random Notification

Leanne_T — Mon, 17 Jun 2024 08:48:20 GMT

Thanks very much @Shazza731 @Patt1

I have sent you both a private message for some details.

Leanne 🙂

Re: Random Notification

Leanne_T — Mon, 17 Jun 2024 09:32:46 GMT

Hi @Vivers410 @iammbuk

I have sent you both a private message for some details 🙂

Leanne.

Re: Random Notification

Jofharrison7 — Mon, 17 Jun 2024 21:10:53 GMT

I have this issue too. It’s only arrived over the last couple of days since I asked for help with. PUK code. It’s really frustrating

Re: Random Notification

Bootherz — Mon, 17 Jun 2024 22:51:31 GMT

I have the same problem !! Deleted the app bcs it’s become annoying.

Re: Random Notification

Leanne_T — Wed, 19 Jun 2024 13:57:14 GMT

Hi everyone.

A small number of customers are seeing a notification on their EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

Leanne.