topic Re: Customers service in EE app and website

Customers service

Risper — Sun, 23 Jun 2024 17:31:25 GMT

Live chat with EE

Re: Customers service

XRaySpeX — Sun, 23 Jun 2024 17:49:06 GMT

@Risper : If you are on contract, Live Chat will be found under the Help section of the MyEE app.

For what do you need it? Perhaps we can help if your query is not a/c specific.

Re: Customers service

Risper — Sun, 23 Jun 2024 18:45:20 GMT

My sim is inactive cnt do anything

Re: Customers service

XRaySpeX — Sun, 23 Jun 2024 21:16:26 GMT

@Risper : Are you on contract or PAYG?

Where are you?

Re: Customers service

Risper — Sun, 23 Jun 2024 21:17:34 GMT

Contract

Re: Customers service

XRaySpeX — Sun, 23 Jun 2024 21:29:57 GMT

I asked 2 Qs. You answered 1 😞 . We can only help you when you provide all relevant info & answer all Qs. We are not mind-readers!

Re: Customers service

Risper — Sun, 23 Jun 2024 21:33:44 GMT

I am on contract with EE that was the question.then I needed help my sim is inactive from last night after I tried to use esim it converted successfully to esim but then it’s into service cnt call or text wanted to reactivate my sim and get back my line and delete esim because I didn’t know it will cause all this wanted to have two sim cards on that all please

Re: Customers service

Risper — Sun, 23 Jun 2024 21:35:29 GMT

It’s Inactive now cnt receive or make any call or text it is showing no sim.i went to EE shop earlier and was told to call customer care

Re: Customers service

Risper — Sun, 23 Jun 2024 21:37:07 GMT

I am in uk slough

Re: Customers service

XRaySpeX — Sun, 23 Jun 2024 21:40:53 GMT

When you convert to eSIM it does deactivate the physical SIM as you can't have 2 SIMs on the same no.

Re: Customers service

Risper — Sun, 23 Jun 2024 21:43:12 GMT

What do I do now to reactivate my line back please

Re: Customers service

Chris_B — Sun, 23 Jun 2024 21:50:43 GMT

@Risper If you want it back on a sim you need to request a replacement SIM card.

Re: Customers service

Risper — Sun, 23 Jun 2024 21:52:13 GMT

Thank you .

Re: Customers service

uzomefuna — Wed, 14 Aug 2024 15:32:48 GMT

Hello,

I am looking to change my package

Re: Customers service

Rach_H — Thu, 15 Aug 2024 08:30:16 GMT

Hi @uzomefuna,

Welcome to the Community!

Could you let me know a little more about what it is you're looking to do with your plan?

Rach