topic Can’t remove EE notification from app in EE app and website

Can’t remove EE notification from app

Profile closed — Sat, 22 Jun 2024 13:49:04 GMT

I’ve got a notification showing on the EE app and I can’t remove it, there’s nothing in the app I can do to remove it.

I’ve turned off notifications and turn them back on again and this doesn’t solve the issue. I’ve removed the app and reinstalled and that didn’t help.

What I have noticed though, When I go to the help section and click on message us, in the top left-hand corner, it has a back arrow with a red circle indicating that I have a notification if I press the arrow with the notification it takes me to a search menu and it doesn’t get rid of it.

I can only presume this is a bug with the app.

Re: Can’t remove EE notification from app

James_B — Sun, 23 Jun 2024 07:08:55 GMT

Hi @Profile closed,

Welcome to the EE Community. 🙂

A small number of customers are seeing a notification on their EE app. We are investigating why this notification is displaying incorrectly, and we’re working to fix this.

James

Re: Can’t remove EE notification from app

Preppy09 — Tue, 25 Jun 2024 08:07:01 GMT

Have the same problem. Red dot with number one in it. Can’t get rid.

Re: Can’t remove EE notification from app

Preppy09 — Tue, 25 Jun 2024 08:15:47 GMT

There has just been an update for the app. Did the update. Red dot gone 😃

Re: Can’t remove EE notification from app

Bionic-Monic — Tue, 25 Jun 2024 17:49:07 GMT

Brilliant went to my apps clicked update and bingo it worked!

Re: Can’t remove EE notification from app

chiimps — Tue, 25 Jun 2024 21:14:12 GMT

Same

driving me nuts

Re: Can’t remove EE notification from app

Katie_B — Wed, 26 Jun 2024 06:33:06 GMT

Hi @chiimps.

Do you have the latest version of the EE app?

Katie

Re: Can’t remove EE notification from app

Preppy09 — Wed, 26 Jun 2024 07:11:00 GMT

The update I had was to app version 5.40.0

Re: Can’t remove EE notification from app

chiimps — Wed, 26 Jun 2024 09:59:30 GMT

All
Sorted now thanks

Re: Can’t remove EE notification from app

S_P_000 — Thu, 27 Jun 2024 06:38:57 GMT

I’ve got same problem (I hate notification I can’t check showing!).
I deleted app and re installed to get newest version as no possible update listed, notification still there!!!

annoying

Re: Can’t remove EE notification from app

Christopher_G — Thu, 27 Jun 2024 14:34:44 GMT

Most users who reported this recently have confirmed that the latest update has fixed this issue, @S_P_000

Could you try deleting and re-downloading it again, just to be sure?

Thanks

Chris

Re: Can’t remove EE notification from app

S_P_000 — Thu, 27 Jun 2024 16:56:04 GMT

Deleted again, worked the second time.

Re: Can’t remove EE notification from app

Leanne_T — Thu, 27 Jun 2024 17:02:46 GMT

Thanks for trying this and letting us know @S_P_000

Leanne 🙂

Re: Can’t remove EE notification from app

Paul1911 — Sat, 22 Feb 2025 19:14:34 GMT

I’ve still got red dot with 1 notification in it. Hit the latest update

Re: Can’t remove EE notification from app

Chris_B — Sat, 22 Feb 2025 21:35:42 GMT

@Paul1911 Have you tried deleting the app and reinstalling it ?

Re: Can’t remove EE notification from app

Paul1911 — Sun, 23 Feb 2025 16:04:22 GMT

Deleted and reloaded 3 times still the same

Re: Can’t remove EE notification from app

Katie_B — Mon, 24 Feb 2025 08:07:12 GMT

Thanks for trying @Paul1911.

What version of the app do you have?

Katie

Re: Can’t remove EE notification from app

Paul1911 — Mon, 24 Feb 2025 11:34:13 GMT

Version 2.103.0.20241210.635

Re: Can’t remove EE notification from app

Katie_B — Mon, 24 Feb 2025 13:37:18 GMT

Hi @Paul1911.

What phone are you using?

Katie

Re: Can’t remove EE notification from app

Paul1911 — Mon, 24 Feb 2025 13:39:31 GMT

iPhone 15