topic Re: Gifted Data in EE app and website

Gifted Data

Valerie20 — Fri, 21 Jun 2024 16:23:59 GMT

I receive gifted data and I used to be able to check my data usage on the EE app. I no longer seem able to do this and I have tried several times but it seems only the bill payer gets to see my usage. What am I doing wrong please?

Re: Gifted Data

Christopher_G — Fri, 21 Jun 2024 17:18:14 GMT

Hi @Valerie20

Welcome to the community.

Does it show your allowances/usage on the add-on status page?

Chris

Re: Gifted Data

Valerie20 — Fri, 21 Jun 2024 18:17:00 GMT

Hi @Christopher_G , thank you for replying. I have just looked for the add-on page that you mentioned above but I am unable to find it. The app wants me to link my SIM but when I try to do so it tells me that I need to be the person who pays the bills to do so. I do receive texts on this mobile phone when my husband gifts me data so there must be some link already. I would just like to be able to confirm my data quantity and usage.

Re: Gifted Data

James_B — Sat, 22 Jun 2024 07:39:09 GMT

Did you try tapping the link @Christopher_G posted, @Valerie20?

If registered as a user in the EE app, you should still be able to view your data allowances. Does your plan show on the app home screen?

James

Re: Gifted Data

Valerie20 — Sat, 22 Jun 2024 10:41:58 GMT

Hi James and thank you for your reply. Did try Christopher’s link but it would not open anything. No, my plan does not show on the app Home Screen like it used to. My husband, the bill payer, does have my mobile number listed in his account under Family Gifting showing my data usage it just would be good if I could access this info too. I have just uninstalled then installed the EE app. No change, my Home Screen is asking me to link a product, then after a passcode I get through to “Confirm you’re the account holder”, I then click “No, someone else pays” - (my husband) and then get told that “We need to stop here” as only the account holder of a product can link it with their account.

Re: Gifted Data

James_B — Sat, 22 Jun 2024 10:49:14 GMT

Could you have previously registered using a different email address, @Valerie20?

James

Re: Gifted Data

Valerie20 — Sat, 22 Jun 2024 11:16:01 GMT

No my email address has remained the same but thanks for thinking about this. My husband’s mobile number does show up as being the account holder so my app does link us in that respect and recognises me that way if that means anything.

Re: Gifted Data

James_B — Sat, 22 Jun 2024 11:32:56 GMT

Are you both logged in under different email addresses, @Valerie20?

James

Re: Gifted Data

Valerie20 — Sat, 22 Jun 2024 11:39:22 GMT

Yes James, we have separate email addresses and log in using our own personal email address.

Re: Gifted Data

James_B — Sat, 22 Jun 2024 12:21:21 GMT

Thanks for confirming, @Valerie20

As I'm unsure of what could be causing this behaviour, I'm going to recommend that you call Technical Support on 150.

They can access your account to check the registration status of each number, and should be able to get to the bottom of it for you.

Please let us know how you get on. 🙂

James

Re: Gifted Data

Valerie20 — Sat, 22 Jun 2024 12:39:23 GMT

Thank you so much for your patience and time this morning. Yes, I or my husband will give technical support a call and I will let you know how I get on. I will probably do this after the weekend so there will be a little delay in my response. Thanks again!

Re: Gifted Data

James_B — Sat, 22 Jun 2024 13:00:42 GMT

No problem, @Valerie20 🙂

Have a great weekend.

James