topic App in EE app and website

App

jet202black — Fri, 21 Jun 2024 12:12:24 GMT

I can’t access my billing information on the EE app. Keeps saying there’s a problem and to try again later but this has been going on for weeks. Is anyone else having issues? I have an iPhone.

Re: App

Chris_B — Fri, 21 Jun 2024 12:19:19 GMT

@jet202black Can you access your online account? If your can’t you need to call customer services and request an account reset.

Re: App

jet202black — Fri, 21 Jun 2024 12:20:36 GMT

Thanks, website is the same

Re: App

Christopher_G — Fri, 21 Jun 2024 14:31:20 GMT

Hi @jet202black

Welcome to the community.

If you speak with our Mobile Care team, they'll be able to check your account from our side to make sure that it's set up as it should be.
Chris