topic Cannot link SIM in EE app and website

Cannot link SIM

nesquickT — Wed, 19 Jun 2024 17:54:13 GMT

I have tried to link my pay as you go sim to the my EE app on my account but everytime it says it is already linked to another account. I do not remember linking it to another account. If I have and have just forgotten is there a way for me to know which account my SIM is linked to?

Re: Cannot link SIM

XRaySpeX — Wed, 19 Jun 2024 18:10:03 GMT

Ask CS.

Re: Cannot link SIM

Leanne_T — Thu, 20 Jun 2024 07:15:06 GMT

Morning @nesquickT

Thanks for coming here 🙂

Please give us a call on 150 as @XRaySpeX has advised and the team will be able to help you get set up.

Leanne.