topic Re: Pin verification not being received in EE app and website

Pin verification not being received

Roscoap12 — Tue, 18 Jun 2024 14:49:23 GMT

Re: Pin verification not being received

Roscoap12 — Tue, 18 Jun 2024 14:52:58 GMT

Hi all,

Just to add a bit more to my question, I pressed the verify button or what ever to receive a pin sheet I can verify that it is infact me but never received a pin, so tried to send a new pin again until I run out of attempts all with no pin being sent!! Now I can't go ahead with my purchase due to the verification process.

Re: Pin verification not being received

Christopher_G — Tue, 18 Jun 2024 17:13:45 GMT

Hi @Roscoap12

Welcome to the community.

Is the PIN being sent to an EE number? Have you been able to receive messages like this before? Could you try restarting your device and trying again please?
Chris