topic Lost accounts in EE app and website

Lost accounts

LellyBelly29 — Tue, 18 Jun 2024 12:16:26 GMT

I logged in before, i could choose which account i could look at, My personal phone or my work phone. I cannot find my persona phone information. I have the work one, but want to upgrade the personal phone and information gone.

HELP

Re: Lost accounts

Leanne_T — Tue, 18 Jun 2024 14:47:35 GMT

Hi @LellyBelly29

Thanks for coming here 🙂

Have you recently made any account changes to the personal account?

Do you have an option to link device when logged into your EE account? If so, could you try entering the personal number and see if this links for you?

Leanne 🙂

Re: Lost accounts

LellyBelly29 — Tue, 18 Jun 2024 15:22:04 GMT

No absolutely nothing. Nightmare

Re: Lost accounts

Christopher_G — Tue, 18 Jun 2024 17:06:58 GMT

OK, thanks @LellyBelly29

I recommend speaking with our Mobile Care team so they can try and help you get access to that account.

Chris