topic Re: App upgrade not working. Unable to see data remaining or purchase additional in EE app and website

App upgrade not working. Unable to see data remaining or purchase additional

Lynn9137 — Fri, 14 Jun 2024 06:21:05 GMT

The ee app has never been the best but since I upgraded it yesterday I can’t see anything on the dashboard. I have no idea how much data I have left on my mobile WiFi device nor can I top it up. The message that appears says it’s not my fault and they are working on it. I don’t have an ee mobile account just the mobile wifi but this is annoying to say the least.

Re: App upgrade not working. Unable to see data remaining or purchase additional

Christopher_G — Fri, 14 Jun 2024 08:54:28 GMT

Hi @Lynn9137

Welcome to the community.

Could you try deleting and redownloading the app please? Are you able to access the information on your EE Online account?

Chris

Re: App upgrade not working. Unable to see data remaining or purchase additional

XRaySpeX — Fri, 14 Jun 2024 11:52:52 GMT

Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: App upgrade not working. Unable to see data remaining or purchase additional

Ste1313 — Sun, 16 Jun 2024 12:40:48 GMT

I think it takes 48 to 72 hours to update properly.