https://community.ee.co.uk/t5/EE-app-and-website/I-have-just-come-over-to-EE/m-p/1396215#M54802 <P>I have come over to EE from a legacy BT mobile account felt like I was “Press ganged” but promised it would all be fine 🤷‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span>&nbsp;</P><P>I am trying to link my mobile to the app but to no avail it will not send me a code &amp; after several attempts locks me out of trying 🤦🏼‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span>&nbsp;</P><P>I called to speak to an advisor &amp; although he was very nice could not assist! So I am now left unable to check my account!</P><P>Not such a smooth experience as I was promised can someone please assist?</P><P>Thanks <span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> Wed, 12 Jun 2024 16:05:05 GMT K666SJW 2024-06-12T16:05:05Z https://community.ee.co.uk/t5/EE-app-and-website/I-have-just-come-over-to-EE/m-p/1396215#M54802 <P>I have come over to EE from a legacy BT mobile account felt like I was “Press ganged” but promised it would all be fine 🤷‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span>&nbsp;</P><P>I am trying to link my mobile to the app but to no avail it will not send me a code &amp; after several attempts locks me out of trying 🤦🏼‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span>&nbsp;</P><P>I called to speak to an advisor &amp; although he was very nice could not assist! So I am now left unable to check my account!</P><P>Not such a smooth experience as I was promised can someone please assist?</P><P>Thanks <span class="lia-unicode-emoji" title=":grinning_face:">😀</span></P> Wed, 12 Jun 2024 16:05:05 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-have-just-come-over-to-EE/m-p/1396215#M54802 K666SJW 2024-06-12T16:05:05Z https://community.ee.co.uk/t5/EE-app-and-website/I-have-just-come-over-to-EE/m-p/1396381#M54818 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4421362">@K666SJW</a></SPAN>&nbsp;</P> <P>Welcome to the community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>What happens when you try to link it? Do you get any error messages?<BR />Chris</P> Thu, 13 Jun 2024 07:02:10 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-have-just-come-over-to-EE/m-p/1396381#M54818 Christopher_G 2024-06-13T07:02:10Z