topic Re: Unable to connect to EE server in app in EE app and website

Unable to connect to EE server in app

meddowes — Tue, 11 Jun 2024 17:37:01 GMT

For days now I have received the message below when trying to look at upgrade options on the app. I have also tried logging in via a browser and the page just remains blank.

I did chat with someone at EE who claimed to have done something and asked I delete and reinstall the app. He also assured me I’d be able to return to the chat. I did this, it didn’t work and now the chat option in the help section has vanished!

Re: Unable to connect to EE server in app

Christopher_G — Wed, 12 Jun 2024 06:39:12 GMT

Hi @meddowes

Welcome to the community.

I'm sorry to hear that you're having problems upgrading online. I recommend giving our team a call on 150 so that they can look into why this is happening and run through your upgrade options with you. Alternatively, if you prefer, you could pop into your nearest EE Store for help.

Chris

Re: Unable to connect to EE server in app

Lee19803 — Thu, 25 Jul 2024 15:04:46 GMT

Or just fix the app

Re: Unable to connect to EE server in app

Maricela17 — Wed, 25 Sep 2024 10:55:00 GMT

hi,have you fixed your problem?

I have same issue and idk how to fix it

Thanks

Re: Unable to connect to EE server in app

Linzi_H — Wed, 25 Sep 2024 14:35:49 GMT

Hi @Maricela17

Welcome to the Community.

I know it's not much fun seeing errors when you're trying to upgrade online.

Are you having the same experience within the EE app and your main online account?
If you are, the best next step will be to contact us directly so we can help further.

Thanks so much,

Linzi