App not working

Basher1964doug — Tue, 11 Jun 2024 19:38:22 GMT

Hi I have set up the re app on my phone properly with my email and a password .Unfortunately when the sales person for re took my details down she left out a letter in it so I can open my app up with my name but it doesn’t recognise any of my package or bills but every time I close it down and reopen it soon as it sees my email again it says it’s already recognised. Ee has recognised there mistakes and got the right email but I can not seem to change it on the app to get my contact and bills up it’s still offering me WiFi which I have with them please help

Re: App not working

Northerner — Tue, 11 Jun 2024 21:08:25 GMT

Hi @Basher1964doug

Give EE a call on 150 correct the error and ask them to delete your online profile. You'll need to register again but this time with the corrected information it should work.

Thanks

topic App not working in EE app and website

App not working

Re: App not working