topic Won't allow me to pay my bill in EE app and website

Won't allow me to pay my bill

tamaina29 — Mon, 10 Jun 2024 07:47:24 GMT

My bill is due to be paid today but the app and the website keeps giving me an error message saying unable to take payment saying 'sorry something's gone wrong'

What are the chances that they are happy to charge me a late payment fee once it has been fixed.

What is going on EE??!!!

Re: Won't allow me to pay my bill

tamaina29 — Mon, 10 Jun 2024 07:44:22 GMT

Exactly the same. No doubt I will be charged a late payment for their mistake - same old EE

Re: Won't allow me to pay my bill

Leanne_T — Mon, 10 Jun 2024 09:51:52 GMT

Hi @tamaina29

Thanks for coming to the community.

Are you logging into the EE app or EE account online to make the payment?

Please see our How Do I Pay My Phone Bill? for ways to pay 🙂

Leanne.