topic Re: Looks like you’ve linked already in EE app and website

Looks like you’ve linked already

Dkadr1 — Sun, 09 Jun 2024 21:32:18 GMT

I have 2 SIM contract and one SIM my friend use other one new contract I use and I try everything to link my new contract to see my bill and check my account but unfortunately at say

Looks like you have linked already

I keep getting this error

Thanks for your help

Re: Looks like you’ve linked already

Christopher_G — Mon, 10 Jun 2024 07:23:55 GMT

Hi @Dkadr1

Welcome to the community.

Are you trying to link the third number (that your friend uses on a different account) to the account that you already have with your two other numbers?

Chris

Re: Looks like you’ve linked already

Dkadr1 — Mon, 10 Jun 2024 14:11:16 GMT

Yes that's correct

Re: Looks like you’ve linked already

Christopher_G — Mon, 10 Jun 2024 14:33:42 GMT

It would only allow you to link it to your account if it is part of your mobile billing account and if it already hasn't been registered with another email account, @Dkadr1

If you speak to our Mobile Care team, they'll be able to check if it's possible and help you connect them, if it is.

Chris

Re: Looks like you’ve linked already

Dkadr1 — Mon, 10 Jun 2024 21:09:07 GMT

Thank you 👍