topic Re: On the EE website I click on View My Bill and it just opens up a wrong page. in EE app and website

On the EE website I click on View My Bill and it just opens up a wrong page.

TimPaxton — Wed, 05 Jun 2024 16:34:34 GMT

On the website I can’t view my bill. It just gives me a page the says “Manage Numbers”.

Re: On the EE website I click on View My Bill and it just opens up a wrong page.

Katie_B — Thu, 06 Jun 2024 06:41:35 GMT

Good morning @TimPaxton.

What happens if you click Manage Numbers?

Are you able to access the EE App OK?

Katie

Re: On the EE website I click on View My Bill and it just opens up a wrong page.

TimPaxton — Thu, 06 Jun 2024 07:36:24 GMT

Hi Katie

I open the website, log in, click on Bills and Payments at the top then

See your full mobile bill

This just takes me to a page saying

MANAGE NUMBERS

I do not want this.i just want the option to see and download my bills through the website.

However, the app does work properly just now and I have downloaded mt last months bill from there.

Tim

Re: On the EE website I click on View My Bill and it just opens up a wrong page.

TimPaxton — Thu, 06 Jun 2024 07:55:19 GMT

There are 2 sub-headings for this Manage Numbers page

Changing user roles - selections to make

Adding a new number

Re: On the EE website I click on View My Bill and it just opens up a wrong page.

TimPaxton — Fri, 07 Jun 2024 04:28:41 GMT

I still don’t have an answer to this, except not to use the website. I do remember it happening maybe a coulee of years ago and am not sure how and why it resolved. Is it a known issue? I cannot see and download my bills through the website.

Re: On the EE website I click on View My Bill and it just opens up a wrong page.

James_B — Fri, 07 Jun 2024 06:58:02 GMT

Hi @TimPaxton,

Are you logging in at id.ee.co.uk/login?

James

Re: On the EE website I click on View My Bill and it just opens up a wrong page.

TimPaxton — Fri, 07 Jun 2024 16:01:33 GMT

Hello James

Yes is the answer to both these questions.

Here is the page it takes me to on the website.

Re: On the EE website I click on View My Bill and it just opens up a wrong page.

Leanne_T — Fri, 07 Jun 2024 16:09:14 GMT

Hi @TimPaxton

To get this looked into please call us on 150 and our mobile guides will be happy to help 🙂

They can raise a support ticket if needed to get this investigated and resolved for you.

Leanne.