topic Re: why do do on chat line operater doesn't listen, in EE app and website

why do do on chat line operater doesn't listen,

mazz60 — Tue, 04 Jun 2024 07:11:09 GMT

we are having problems not even able to phone on FREE numbers, but chat operater keeps saying we have to phone.

LISTEN we cannot phone out , calls failing all the time,

Re: why do do on chat line operater doesn't listen,

James_B — Tue, 04 Jun 2024 10:04:33 GMT

Hi @mazz60,

Welcome to the EE Community. 🙂

If your issue requires a call to our Technical Support Team, you can call on 07953 966 150 from any phone.

If it's a mobile signal issue, you could also try making the call using WiFi Calling.

Thanks

James

Re: why do do on chat line operater doesn't listen,

arfanarasul2312 — Wed, 05 Jun 2024 15:56:28 GMT

How do I contact on line support as I cant ring out on any number or receive calls aswell

Re: why do do on chat line operater doesn't listen,

Leanne_T — Wed, 05 Jun 2024 16:48:45 GMT

Hi there @arfanarasul2312

Thanks for coming to the community.

Do you have a query we can help you with on the community?

You can find contact details in our Contact EE page, including numbers you can call from any other phone.

Thanks 🙂

Leanne.

Re: why do do on chat line operater doesn't listen,

Patricia75 — Thu, 06 Jun 2024 13:35:20 GMT

I am astonished that there is no simple Chat facility on this site, as is the norm almost everywhere else. I am fed up trying to get through to EE on the phone, being told that I need to hold on for half an hour and then being cut off just as the half hour is up - possibly because my phone is by then out of charge. I came on here hoping to find a Chat facility where I could speak to a Company representative, not other people like myself who are simply customers.

I'm really missing BT.

Re: why do do on chat line operater doesn't listen,

Leanne_T — Thu, 06 Jun 2024 15:22:50 GMT

Hi @Patricia75

Thanks for coming to the community.

Do you have a query we can help you with on the community?

Chat will show in your EE app within the Help section if this available for your account.

Leanne.