topic Unable to gift data in app or website in EE app and website

Unable to gift data in app or website

Me2andu — Wed, 05 Jun 2024 15:41:45 GMT

Both methods of accessing the account to gift data are giving error messages and it’s been like that all day! My son has run out of data and needs his phone!

@EE Community Support Team

Re: Unable to gift data in app or website

Leanne_T — Wed, 05 Jun 2024 16:26:36 GMT

Hi there @Me2andu

Thanks for coming to the community.

Have you been able to gift data to your son's number previously?

Thanks 🙂

Leanne.

Re: Unable to gift data in app or website

Me2andu — Wed, 05 Jun 2024 17:32:38 GMT

Hi @Leanne_T

yes every month it works fine but this time there is an issue with the EE system being able to show the current data status for each of our family phones.

Re: Unable to gift data in app or website

Leanne_T — Wed, 05 Jun 2024 17:50:16 GMT

Thanks for coming back to me @Me2andu

To get your EE account looked into and the data gifted to your son, please call us on 150 and the team will be happy to help 🙂

Leanne.