topic Upgrade options log in issue in EE app and website

Upgrade options log in issue

Mizzy7 — Sun, 02 Jun 2024 09:16:29 GMT

I can log into the website and manage my account no problem but as soon as I try to access the account upgrade pages to upgrade my sim or my phone I get “we’re sorry we are unable to log you in at the moment please try again later” messages

tried from latest chrome, safari and Firefox browsers same issue content blockers are all off

Re: Upgrade options log in issue

Mizzy7 — Sun, 02 Jun 2024 09:17:05 GMT

Also this has been happening for over a week

Re: Upgrade options log in issue

Christopher_G — Sun, 02 Jun 2024 12:57:03 GMT

Hi @Mizzy7

Welcome to the community

I'm sorry to hear that you're having a problem upgrading online. If you give us a call on 150, our Mobile Care team will be able to look into why this is happening and run through your upgrade options with you.

Chris