topic Re: Transfer from plusnet - EE website pages not working in EE app and website

Transfer from plusnet - EE website pages not working

skazzuk — Wed, 29 May 2024 00:22:21 GMT

I'm trying to transfer from my Plusnet Mobile account to one of the exclusive EE deals I'm apparently being offered

I'm able to get a code and can see the deal options, but when I click to buy any of the deals I just get a screen with a loading symbol in the left corner (see first screenshot). The page never loads. This happens whether I try on my mobile browser or my laptop browser.

I've tried going directly to the EE site but I can't access any of the sections in the shop, or view my basket (which apparently has one item in it - I have no idea what this is). No matter what part of the shop I try to access I just get a message saying "We're just making some changes."

I've tried this a couple of times over the last few days and the problem is still there.

I can see lots of people have been getting similar problems for many months. I don't understand why simply accessing your shop to buy a product should be so problematic. Not exactly filling me with hope as to how good your customer service will be if I join. Any ideas why this is happening?

Re: Transfer from plusnet - EE website pages not working

James_B — Wed, 29 May 2024 07:18:40 GMT

Welcome to the EE Community, @skazzuk?

Are you still seeing the same issue this morning?

James

Re: Transfer from plusnet - EE website pages not working

WHEELSMITH — Wed, 05 Jun 2024 20:58:10 GMT

the page hasnt been woking corectly in firefox or edge but now i do get Moving from Plusnet (ee.co.uk)

but with no pricing or options to continue

Re: Transfer from plusnet - EE website pages not working

James_B — Thu, 06 Jun 2024 11:10:13 GMT

Hi @WHEELSMITH,

I'm sorry to hear you're having problems completing your transfer online.

Our sales team will be happy to help if you get in touch on 0800 956 6000.

James