topic Re: Phone unlinked from account in EE app and website

Phone unlinked from account

Harryw02 — Sun, 26 May 2024 02:32:48 GMT

At about the start of the year, me and my mum called EE to change the details on the account as I began paying for my phone bill. After we called, my details were unlinked, making it not possible to see any of the fetaild relating to my phone.

I called again last week to see if I could get it sorted out as I just haven't had the time to try again until now. I was told it'd take between 2 and 3 business days, as the account had errors on it. It should be in my name, not my mum's, have all my details, etc. And yet it didn't, which made it harder to put all my phone details onto my account again.

It's been 7 days including weekends. The details haven't been transfered. I've checked the EE app and the EE website. I've uses two different devices to check it.

Can someone PLEASE link my information to my account.

Re: Phone unlinked from account

XRaySpeX — Sun, 26 May 2024 03:38:39 GMT

@Harryw02 : Now you need to link your phone no. yourself to your own EE a/c having your own email addy.

Re: Phone unlinked from account

Harryw02 — Sun, 26 May 2024 04:05:12 GMT

I try to do that, but it just comes up saying I need to call EE or go into a store. Which is why I called them originally.

Re: Phone unlinked from account

James_B — Sun, 26 May 2024 09:46:59 GMT

Hi @Harryw02,

Our Customer Care Team will be happy to check the progress of your support ticket if you get in touch on 150.

Thanks

James