topic Re: Number not linked in EE app and website

Number not linked

Boss_PJ — Tue, 21 May 2024 08:51:59 GMT

I have moved to EE from 02 but in the app and on MyEE my phone number wont link, so can view any of my allowances.

Every time I try to link it, I get the error that the phone number is already linked. I have done this both in the EE app and online using MyEE

Re: Number not linked

Leanne_T — Tue, 21 May 2024 11:48:56 GMT

Hi @Boss_PJ

Thanks for coming to the community.

Did you register for an EE account with temporary number?

How long ago did you transfer?

Leanne 🙂

Re: Number not linked

Boss_PJ — Tue, 21 May 2024 12:55:12 GMT

Hi I registered with the number I was moving from my previous provider, once all the porting was done thats when I registered.

i have been with EE for a month now

Re: Number not linked

Leanne_T — Tue, 21 May 2024 12:57:48 GMT

Thanks @Boss_PJ

What happens if you try and view your allowance details?

Can you access any sections of the account and view details?

Leanne 🙂

Re: Number not linked

Boss_PJ — Tue, 21 May 2024 13:06:35 GMT

so when I go into the app I have the below screen

I click the Link product button and login. Then select the EE mobile sim option. It asks for my phone number I put this in and it send a 4 digit code. After I put the code in it shows the product I have and I click link product button. I then get the screen below

Re: Number not linked

Leanne_T — Tue, 21 May 2024 13:36:12 GMT

Thanks @Boss_PJ

In this case, please call us on 150 and our mobile guides will check the account at our end for you to make sure this is linked and get this sorted 🙂

Leanne.