topic Re: Recent conversation. in EE app and website

Recent conversation.

belezebub123 — Fri, 01 Mar 2024 13:56:32 GMT

I recently had a cause to contact EE in regard to a mobile problem It really all acme down to my lack of knowledge. The man I spoke to on a landline was most helpful and spent a lot of time sorting out my problem. I was promised a new sim within 3/5 working days. It arrived the next day! I call all that good service. Praise where it's due.

Re: Recent conversation.

Christopher_G — Fri, 01 Mar 2024 15:52:38 GMT

Welcome to the community, @belezebub123

Thank you so much for stopping by to share your experience. Let us know if you need help with anything.

Chris

Re: Recent conversation.

belezebub123 — Sun, 19 May 2024 11:21:45 GMT

I can't get my account on the web. It comes up zero for any payments although I can still use the phone and have topped up several times. I get confirmation emails. Also, for some reason I can't download the app on my computer. Any suggestions?

Re: Recent conversation.

Leanne_T — Sun, 19 May 2024 12:07:48 GMT

Hi @belezebub123

Thanks for coming back to us.

Do you have the option to link your details on the home page?

If so, can you try and link your number, does this work for you?

Can you download the app on a mobile device?

Leanne.